1. OUR SERVICES

WASHSHARK provides premium mobile vehicle care services, including:

• Exterior car washing
• Interior and exterior cleaning
• Mobile detailing
• Interior detailing
• Paint care and protection services
• Add-on vehicle care services
• Monthly membership plans
• On-demand services

Services are performed at the location selected by the customer, provided that the location is accessible, safe and suitable for the requested service.

Service availability may vary depending on location, community regulations, building management requirements and operational capacity.

2. BOOKINGS & APPOINTMENTS

Bookings may be made through our website, WhatsApp or other booking channels provided by WASHSHARK.

All bookings are subject to availability.

Customers are responsible for providing accurate information regarding:

• Vehicle type and size
• Vehicle location
• Contact details
• Requested service
• Parking or access instructions
• Community or building access requirements

We make every reasonable effort to arrive at the scheduled time. However, appointment times may be affected by traffic, weather, previous appointments, equipment issues, community access restrictions or other circumstances outside our reasonable control.

Where necessary, we may contact you to adjust or reschedule your appointment.

3. VEHICLE ACCESS

The customer must ensure that the vehicle is accessible at the scheduled appointment time.

Where interior services are booked, access to the vehicle interior must also be provided.

If our team cannot access the vehicle or service location within a reasonable period after arrival, the appointment may be considered a no-show or cancelled.

The customer is responsible for arranging any required visitor access, security approval, parking permission or community access before our arrival.

4. PRICING & PAYMENT

All prices are displayed in UAE Dirhams (AED).

The applicable price is the price displayed or communicated at the time the booking is confirmed unless additional work is requested or required.

Payment methods may include online payment, card payment, payment links, cash or other payment methods made available by WASHSHARK.

We reserve the right to change our prices, packages and promotions at any time.

Any changes will not affect services that have already been confirmed and paid for unless otherwise agreed with the customer.

5. VEHICLE CONDITION & ADDITIONAL CHARGES

Our standard service prices are based on vehicles in reasonably maintained condition.

Vehicles requiring substantially more work than normally expected may require additional time and may be subject to an additional charge.

This may include, but is not limited to:

• Excessive sand, mud or dirt
• Heavy pet hair
• Significant stains
• Excessive rubbish or personal belongings
• Biological contamination
• Vomit, blood or other hazardous contamination
• Heavy grease or oil contamination
• Unusually neglected interiors
• Excessive insect or tar contamination

Where possible, any additional charge will be communicated to the customer before additional work is performed.

WASHSHARK reserves the right to refuse a service where the condition of the vehicle presents a health, safety or operational risk.

6. MEMBERSHIPS

Where WASHSHARK offers monthly membership plans, the specific services and number of washes included will be displayed when purchasing the membership.

Memberships are intended for the registered customer and vehicle unless otherwise stated.

Membership benefits cannot be exchanged for cash.

Unused services do not automatically roll over into the following billing period unless explicitly stated otherwise.

Memberships may automatically renew each billing period where recurring billing has been selected.

Customers may cancel their membership at any time. Cancellation will take effect at the end of the current paid billing period unless otherwise stated.

We reserve the right to modify membership pricing or benefits. Existing members will be informed of material changes before they take effect where reasonably practicable.

7. CANCELLATIONS & RESCHEDULING

Customers may cancel or reschedule an appointment free of charge when sufficient notice is provided.

Appointments cancelled less than 24 hours before the scheduled service may be subject to a cancellation fee.

If our team has already travelled to or arrived at the service location, additional charges may apply.

No-shows or appointments where the vehicle cannot be accessed may be treated as late cancellations.

If WASHSHARK needs to cancel or reschedule an appointment due to weather, equipment failure, staff availability, access restrictions or other unforeseen circumstances, the customer will be offered a new appointment.

8. WEATHER & SERVICE CONDITIONS

Certain services may not be suitable during rain, sandstorms, extreme weather conditions or other circumstances that could negatively affect service quality or employee safety.

WASHSHARK reserves the right to delay, interrupt or reschedule a service where conditions are unsuitable.

We are not responsible for a vehicle becoming dirty again after completion of the service due to rain, dust, sand, construction activity, road conditions or other environmental factors.

9. PRE-EXISTING DAMAGE

Customers must inform WASHSHARK of any known damage, defects or particularly sensitive areas before service begins.

This includes, but is not limited to:

• Loose or damaged trim
• Cracked or damaged paint
• Paint chips
• Scratches
• Dents
• Damaged wheels
• Loose badges or emblems
• Damaged seals
• Cracked glass
• Damaged interior components
• Aftermarket modifications
• Previously repaired or repainted surfaces

WASHSHARK is not responsible for damage resulting from pre-existing defects, deterioration, improper repairs or components that were already loose, damaged or defective before the service.

10. PPF, WRAPS, CERAMIC COATINGS & AFTERMARKET PARTS

Customers must inform us if their vehicle has:

• Paint Protection Film (PPF)
• Vinyl wrapping
• Ceramic coating
• Repainted panels
• Custom wheels
• Aftermarket exterior components
• Sensitive aftermarket interior components

We use professional vehicle-care techniques and products; however, WASHSHARK cannot be held responsible for failure, lifting, peeling or deterioration of improperly installed, damaged, aged or defective aftermarket materials.

11. PERSONAL BELONGINGS

Customers should remove valuable, fragile or important personal belongings from the vehicle before an interior service.

WASHSHARK is not responsible for loss or damage to personal items left inside the vehicle unless caused directly by proven negligence of WASHSHARK.

Our team may move ordinary items where reasonably necessary to perform the service but is not responsible for organizing or securing personal belongings.

12. SERVICE QUALITY

Our goal is to provide every vehicle with a consistent WASHSHARK standard.

If you believe that an area included within your booked service was not completed correctly, please contact us within 24 hours of service completion.

Where appropriate, we may offer a complimentary correction or re-cleaning of the affected area.

Any correction or re-cleaning is limited to items included in the original booked service.

A complimentary re-clean is not available where the vehicle has subsequently been used or exposed to rain, dust, sand, spills, passengers, pets or other conditions that caused new contamination.

13. LIABILITY

WASHSHARK takes reasonable care when working on every vehicle.

We are not responsible for:

• Pre-existing vehicle damage
• Normal wear and tear
• Defective vehicle components
• Improperly installed aftermarket parts
• Previously damaged paint, PPF or vinyl
• Personal belongings left inside the vehicle
• Damage resulting from undisclosed defects
• Environmental contamination occurring after the service
• Delays caused by circumstances outside our reasonable control

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited under applicable UAE law.

14. CUSTOMER RESPONSIBILITIES

By booking a service, the customer agrees to:

• Provide accurate vehicle information
• Provide the correct service location
• Ensure reasonable access to the vehicle
• Obtain any required community or building permission
• Remove valuable personal belongings
• Inform us about sensitive vehicle areas or existing damage
• Inform us about PPF, wraps, coatings or aftermarket modifications
• Treat WASHSHARK employees respectfully
• Provide a reasonably safe working environment

15. PROMOTIONS & DISCOUNT CODES

Promotional offers, introductory discounts, referral rewards and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be combined
• Discounts have no cash value
• New-customer promotions are limited to one per customer
• Promotions may have expiry dates
• WASHSHARK may refuse promotional benefits in cases of suspected misuse, duplicate accounts or fraudulent activity
• WASHSHARK reserves the right to modify or discontinue promotional offers

16. PHOTOS & QUALITY CONTROL

WASHSHARK may take photographs of vehicles before and after service for:

• Damage documentation
• Quality control
• Service verification
• Internal training

Images that clearly identify the customer, vehicle registration plate or private property will not be used for public marketing purposes without appropriate permission where required.

17. INTELLECTUAL PROPERTY

The WASHSHARK name, branding, logos, website content, photographs, graphics, service descriptions and other original materials are owned by or licensed to WASHSHARK.

They may not be copied, reproduced, distributed or commercially used without prior written permission.

18. REFUSAL OF SERVICE

WASHSHARK reserves the right to refuse or discontinue a service where:

• The working environment is unsafe
• The vehicle presents a health or safety risk
• Required access or permission is unavailable
• The customer behaves abusively or threateningly
• The requested work could reasonably damage the vehicle
• The customer provides misleading information
• Payment requirements are not met

Where possible, we will explain the reason for refusing or discontinuing the service.

19. GOVERNING LAW

These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Any dispute arising from or relating to our services shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless otherwise required by applicable law.

We encourage customers to contact us first so that we can attempt to resolve any concern directly.

20. CHANGES TO THESE TERMS

WASHSHARK may update these Terms from time to time to reflect changes to our services, policies or applicable requirements.

The latest version will be published on our website together with the date of the most recent update.

Continued use of our services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

21. CONTACT