1. INFORMATION WE COLLECT

When you interact with WASHSHARK, we may collect information including:

• Full name
• Phone number
• Email address
• Vehicle make and model
• Vehicle registration details where required
• Service and booking information
• Service location
• Billing and payment information
• Communication history
• Photographs of the vehicle where required for service documentation
• Website usage and technical information
• Marketing preferences

We only collect information that is reasonably necessary to provide, manage and improve our services.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and manage bookings
• Provide our car washing and detailing services
• Contact you regarding appointments
• Process payments
• Manage memberships
• Provide customer support
• Maintain service and transaction records
• Verify service completion
• Handle complaints or service quality issues
• Improve our services and customer experience
• Prevent fraud or misuse
• Comply with applicable legal and regulatory requirements

Where permitted and where the appropriate consent or other lawful basis exists, we may also use your contact information to send you offers, service reminders, promotions or other marketing communications.

You may request to stop receiving marketing communications at any time.

3. WHATSAPP & COMMUNICATIONS

If you contact WASHSHARK through WhatsApp, email, telephone, social media or another communication platform, we may retain relevant communications where reasonably necessary to manage your booking, provide customer support or maintain appropriate business records.

Your use of third-party communication platforms may also be subject to the privacy policies and terms of those platforms.

4. PAYMENT INFORMATION

Payments may be processed by third-party payment providers.

WASHSHARK may receive information relating to the status and details of a transaction but does not necessarily receive or store your complete payment card information.

Payment providers process payment information according to their own terms, privacy policies and security requirements.

5. VEHICLE PHOTOGRAPHS

Our team may photograph your vehicle before and/or after a service for purposes including:

• Documenting pre-existing damage
• Quality control
• Service verification
• Resolving customer service issues
• Internal training

We will not intentionally publish photographs that clearly identify you, your private property or your vehicle registration plate for marketing purposes without appropriate permission where required.

6. MARKETING

Where permitted by applicable law, WASHSHARK may send customers information about:

• Promotions
• New services
• Membership offers
• Discounts
• Service reminders
• Relevant WASHSHARK updates

Where consent is required, marketing communications will only be sent with the appropriate consent.

You can withdraw your consent or unsubscribe from marketing communications at any time by contacting us or using an unsubscribe option where available.

7. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Enable website functionality
• Remember preferences
• Understand website usage
• Measure website performance
• Improve our services
• Support advertising and marketing where permitted

Some cookies may be provided by third-party services used on our website.

Where required, you may be given the ability to manage your cookie preferences.

8. SHARING YOUR INFORMATION

WASHSHARK does not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Payment processors
• Website and booking providers
• IT and hosting providers
• Communication providers
• Accounting and professional service providers
• Marketing or analytics providers where legally permitted
• Government authorities where legally required

Third parties are expected to process information only for appropriate purposes and subject to applicable data-protection requirements.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with applicable legal, tax and regulatory obligations.

Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable requirements.

11. YOUR RIGHTS

Subject to applicable UAE law, you may have rights relating to your personal data, including rights to request access to certain information, correction of inaccurate information and, in applicable circumstances, deletion or restriction of processing.

You may also withdraw consent where processing is based on consent, subject to applicable legal requirements.

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

12. THIRD-PARTY SERVICES

Our website or communications may contain links to third-party websites or services.

WASHSHARK is not responsible for the privacy practices, security or content of independent third-party services.

We recommend reviewing their respective privacy policies before providing personal information.

13. INTERNATIONAL DATA PROCESSING

Some service providers used by WASHSHARK may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will handle such transfers in accordance with applicable UAE data-protection requirements.

14. CHILDREN'S PRIVACY

WASHSHARK's services are not specifically directed toward children.

We do not knowingly seek to collect personal information from children for marketing purposes.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the applicable “Last updated” date.

16. CONTACT US

For questions or requests regarding this Privacy Policy or your personal information, contact: